Shipping Policy

Last updated: [Insert Date]

Shipping Information (AKA When Will My Snark Arrive?)

We know you’re excited to show off your new “Wine Mom” flask or “Professional Overthinker” mug, so here’s what to expect:

Order Processing

1-2 business days (we work faster than your regret after an impulse purchase)

Shipping Options

• Standard Shipping: $12.95 via DHL or FedEx – arrives in 10-15 business days after shipping (quicker than your New Year’s resolutions last)
• Free Shipping: Orders over $50 via EMS – arrives in 15-25 business days after shipping (perfect for when you’re not in a hurry to explain that “Sarcasm Loading” tee to your grandma)

Note: We don’t ship to some Asian countries and remote areas (because even sarcasm has its limits).

Returns & Exchanges (Second Chances for Questionable Decisions)

The Fine Print

We accept returns and exchanges within 15 days of delivery. Because if you haven’t decided whether you love that passive-aggressive mug in two weeks, you probably never will.

Non-Returnable Items

Some things just can’t come back (like your dignity after that karaoke night):

• Face Covers (for obvious germ-related reasons)
• Gifts that have already been gifted (awkward)
• Items showing signs of use (we can tell if you’ve been drinking from that “I Hate Mornings” mug)

How to Return Something (Without the Drama)

Step 1: Email Us Your Story

Send your return/exchange request to [email protected] with:

• Your order number
• What you’re returning (be specific – “that flask that made me question my life choices”)
• Why you’re returning it (for entertainment purposes – we love a good story)

Subject: Return Request – Order #[Your Order Number]

Body:
Hi CheekyNeep Crew,
I’d like to return/exchange

Sale!

Quick View

Face Covers

“Aye Aye” Tartan Face Cover With Filters

$14.50 Original price was: $14.50.$10.15Current price is: $10.15.

from order #[order number].
Reason: [Your reason here – bonus points for creativity]
My shipping address is: [Your address]
Please let me know next steps!
Sincerely,
[Your name]

Step 2: Wait for Our (Snarky) Approval

We’ll respond within 2 business days (usually faster than you regretted that purchase) with return instructions.

Step 3: Ship It Back

Once approved, send your return to:

Important: You’re responsible for return shipping costs unless the item arrived damaged or we messed up (which happens about as often as you resist a sale).

When Will I Get My Money Back? (The Part You Actually Care About)

Once we receive and inspect your return (yes, we do look for wine stains):

• Refunds process within 3-5 business days
• The money will go back to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Shipping costs are non-refundable (unless we screwed up)

Note: Your bank might take a few extra days to show the refund – they move slower than your motivation on Monday mornings.

Exchanges (For When You Want Different Snark)

Want to swap that “Professional Overthinker” mug for a “Sarcasm Loading” tee? We can do that! Process is the same as returns – just specify you want an exchange and what you’d prefer instead.

If there’s a price difference, we’ll sort it out (probably with more sarcasm).

Damaged or Wrong Items? (Our Bad)

If your enamel camping mug arrived looking like it actually went camping without you:

1. Take photos (evidence is key)
2. Email us at [email protected] within 7 days of delivery

We’ll send a replacement or refund (your choice) and cover return shipping.

Pro Tip: Keep that tracking number! It’s more useful than the “Keep Calm” advice on half our products.