Returns & Exchanges

Last updated: [Insert Date]

1. The Fine Print (AKA When You Can Return Stuff)

We accept returns and exchanges within 15 days of you receiving your order. Because let’s face it – if you haven’t decided whether you love that sarcastic mug in two weeks, you probably never will.

Non-returnable items: Because hygiene and practicality aren’t just suggestions:

• Face Covers (for obvious germ-related reasons)
• Gifts that have already been gifted (awkward)
• Any items that show signs of use (we can tell if you’ve been sipping wine from that “I Hate Mornings” mug)

2. How to Return Something (Without the Drama)

Step 1: Email Us Your Sob Story

Send your return/exchange request to [email protected] with:

• Your order number
• What you’re returning (be specific – “that flask that made me question my life choices”)
• Why you’re returning it (for entertainment purposes only – we love a good story)

Subject: Return Request – Order #[Your Order Number]

Body:
Hi CheekyNeep Crew,

I’d like to return/exchange

Sale!

Quick View

Face Covers

“Aye Aye” Tartan Face Cover With Filters

$14.50 Original price was: $14.50.$10.15Current price is: $10.15.

from order #[order number].
Reason: [Your reason here – bonus points for creativity]

My shipping address is:
[Your address]

Please let me know next steps!

Sincerely,
[Your name]

Step 2: Wait for Our (Snarky) Approval

We’ll respond within 2 business days (usually faster than you regretted that purchase) with return instructions.

Step 3: Ship It Back (Carefully Packaged, Please)

Once approved, send your return to:

Important: You’re responsible for return shipping costs unless the item arrived damaged or we messed up (which happens about as often as you resist a sale).

3. When Will I Get My Money Back? (The Part You Actually Care About)

Once we receive and inspect your return (yes, we do look for wine stains):

• Refunds process within 3-5 business days
• The money will go back to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Shipping costs are non-refundable (unless we screwed up)

Note: Your bank might take a few extra days to show the refund – they move slower than your motivation on Monday mornings.

4. Exchanges (For When You Want Different Snark)

Want to swap that “Professional Overthinker” mug for a “Sarcasm Loading” tee? We can do that!

Process is the same as returns – just specify you want an exchange and what you’d prefer instead. If there’s a price difference, we’ll sort it out (probably with more sarcasm).

5. Damaged or Wrong Items? (Our Bad)

If your enamel camping mug arrived looking like it actually went camping without you:

1. Take photos (evidence is key)
2. Email us at [email protected] within 7 days of delivery
3. We’ll send a replacement or refund (your choice) and cover return shipping

Still Have Questions?

Email us at [email protected] – we respond faster than you can say “Why did I buy this?”

Stay Cheeky,
The CheekyNeep Crew

P.S. If you actually read this whole policy, you might be overqualified for our “Professional Overthinker” mug.