Got questions? We’ve got answers (and probably a sarcastic remark or two). Here’s everything you need to know about shopping with us, delivered with the same cheeky attitude you’ve come to expect from our products.
About Our Products
What kind of products do you sell?
We specialize in products that match your snarky personality and cheeky sense of humor. From “I’m Not a Morning Person” mugs to hilarious tees that make your coworkers do a double-take, we’ve got the perfect items to express your unique personality (and possibly offend your conservative aunt).
Are your products high quality or just funny?
Why choose? Our products are both hilarious and well-made. Those mugs? They’ll survive your morning grumpiness. Those tees? Soft enough to comfort you when no one laughs at your jokes. We believe good humor deserves good quality.
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal. Because let’s face it, you shouldn’t have to jump through hoops to buy that “This Might Be Wine” mug you desperately need.
Can I change my order after I’ve placed it?
If you act faster than your regret about that questionable tattoo, maybe! Contact us immediately at [email protected]. Once your order is processed (usually within 1-2 days), changes are about as likely as your ex texting you back.
Shipping & Delivery
How long will my order take to arrive?
That depends on how impatient you are:
- Standard Shipping ($12.95): 10-15 days after shipping (which takes us 1-2 days because we’re thorough, not slow)
- Free Shipping (orders over $50): 15-25 days after shipping – perfect for surprises you actually planned ahead for once
Do you ship worldwide?
We ship almost worldwide because humor should know no borders (except Antarctica – that one grumpy cousin we mentioned? Yeah, he’s still mad about it). Some remote areas in Asia and places even carrier pigeons avoid are excluded. When in doubt, just ask!
Returns & Exchanges
What if I don’t love my purchase?
We’ll be devastated (just kidding, we’ll survive). You’ve got 15 days from delivery to return items that:
- Arrived damaged (our packing team is usually more careful than your last date)
- Aren’t as cheeky as you expected (impossible, but we’ll hear you out)
- Make you question your life choices (wait, that’s most of our products)
How do I start a return?
Email us at [email protected] faster than you can say “buyer’s remorse.” Include your order number and what went wrong (bonus points for creative complaints). We’ll guide you through the process, probably while drinking from one of our “I Hate Mornings” mugs.
Account & Other Questions
I forgot my password. Help?
Click “Forgot Password” on the login page. We’ll send reset instructions faster than you can come up with an excuse for why you need another snarky mug. Pro tip: Maybe don’t use “password123” this time?
My question isn’t listed here. Now what?
Email us at [email protected] – we respond faster than your clever comeback (usually within 24 hours, unless we’re busy testing new mug designs or napping).
Stay Cheeky,
The CheekyNeep Crew
P.S. If all else fails, just blame the carrier’s lack of appreciation for fine humor. We certainly do.